ITSM/GRC

  • Target audience: IT Operations Teams
  • Duration: 40-50 Hours
  • hands-on Labs: Yes
  • Certification Focus: ServiceNow
  • Industry Demand: Very High

Courses:

  • ➡️ ServiceNow GRC


    • Recommended Duration: 50 hours
    • Detailed TOC: IRM/GRC Fundamentals, Policy & Compliance, Risk Management, Vendor Risk, Audit Management, Workflow Automation
    • Delivery Model: Live Instructor-led + Labs + Case Studies + Capstone + Mock Interviews


  • ➡️ ServiceNow CSA


    • Recommended Duration: 45 hours
    • Detailed TOC: Administration, CMDB, Incident Management, Workflows, Service Catalog, Integrations
    • Delivery Model: Live Instructor-led + Labs + Case Studies + Capstone + Mock Interviews


  • ➡️ ServiceNow ITSM


    • Recommended Duration: 40 hours
    • Detailed TOC: Incident, Problem, Change, Knowledge Management, SLAs, Reporting
    • Delivery Model: Live Instructor-led + Labs + Case Studies + Capstone + Mock Interviews